Returns & Refund Policy

At Krowvora, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible under our voluntary 30-day returns policy, your item should:

• Be unworn and unwashed.
• Be in its original condition.
• Have all original tags attached.
• Be free from stains, makeup, deodorant marks, pet hair, smoke or other odours.
• Be returned with its original packaging where possible.
• Be accompanied by proof of purchase or your order confirmation.

These conditions apply to our voluntary 30-day returns policy and do not limit your statutory rights. Where permitted by law, we may make a deduction from your refund if an item has been handled beyond what would reasonably be permitted when examining it in a shop and its value has been reduced as a result.

How to Start a Return

To request a return, please contact us at support@krowvora.com within 30 days of receiving your order.

When contacting us, please include:

• Your order number.
• The reason for your return, if you wish to provide one.
• Photos of the item if it is damaged, faulty or incorrect.

You do not need to provide a reason when exercising any statutory right to cancel.

Once your return request has been received, we'll provide you with instructions on how and where to return your item.

Please contact us before sending an item back so that we can provide you with the correct return instructions.

Return Shipping Costs

Unless your item is faulty, damaged or we have sent you the wrong product, you are responsible for the cost of returning your order.

If the return is due to an error on our part, or because the item is faulty or damaged, we'll arrange an appropriate solution at no additional cost to you.

Your statutory rights are not affected.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective or you've received the wrong product, please contact us as soon as possible at support@krowvora.com so we can assess the issue and resolve it.

Please include your order number and photographs showing the issue where appropriate.

Nothing in this policy affects your statutory rights in relation to faulty, damaged, misdescribed or incorrect goods.

Exchanges

We offer size exchanges, subject to stock availability.

If you'd like to exchange your item for a different size, please contact us before returning your order so we can guide you through the exchange process.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning the item for an exchange.

If your requested size is unavailable, we'll issue a refund once your return has been received and processed.

Non-Returnable Items

The following items cannot normally be returned under our voluntary returns policy unless they are faulty or your statutory rights otherwise apply:

• Gift cards.
• Personalised or custom-made products.

If you're unsure whether your item is eligible for return, please contact us before sending it back.

These exclusions do not affect any statutory rights you may have in relation to faulty, damaged, misdescribed or incorrect goods.

Refunds

Once we receive your returned item, we'll inspect it and process your return.

We'll notify you by email once your return has been processed and let you know the outcome.

Where a refund is due, it will be issued to your original payment method. We aim to process refunds within 10 business days of receiving your returned item.

Where you exercise a statutory right to cancel an online order, we will issue any refund within the time required by applicable law. This is generally within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

Once we have issued your refund, your bank or payment provider may require additional time to process and display the funds in your account.

Original Delivery Charges

Original delivery charges will be refunded where required by law.

Where you exercise a statutory right to cancel your order, we will refund the cost of our standard delivery service. If you selected a more expensive or upgraded delivery option, we may only refund an amount equal to the cost of our standard delivery service.

Where original delivery charges are not required to be refunded by law, they may be non-refundable.

Need Help?

If you have any questions about our Returns & Refund Policy or need assistance with a return, exchange or refund, please contact us at support@krowvora.com.

We'll be happy to assist you.