Refund policy

Returns & Refund Policy

At Krowvora, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unworn and unwashed.
Be in its original condition.
Have all original tags attached.
Be free from stains, makeup, deodorant marks, pet hair, smoke, or other odours.
Be returned with its original packaging where possible.
Be accompanied by proof of purchase or your order confirmation.

Items that do not meet these conditions may not be eligible for a refund.

How to Start a Return

To request a return, please contact us at support@krowvora.com within 30 days of receiving your order.

When contacting us, please include:

Your order number.
The reason for your return.
Photos of the item if it is damaged, faulty, or incorrect.

If your return is approved, we'll provide you with instructions on how to return your item.

Please note that items sent back without first requesting and receiving return approval will not be accepted.

Return Shipping Costs

Unless your item is faulty, damaged, or we have sent you the wrong product, you are responsible for the cost of returning your order.

If the return is due to an error on our part or because the item is faulty, we'll arrange an appropriate solution at no additional cost to you.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you've received the wrong product, please contact us within 7 days of delivery at support@krowvora.com so we can assess the issue and resolve it as quickly as possible.

Exchanges

We offer size exchanges, subject to stock availability.

If you'd like to exchange your item for a different size, please contact us before returning your order so we can guide you through the exchange process.

If your requested size is unavailable, we'll issue a refund once your return has been received and approved.

Non-Returnable Items

The following items cannot be returned unless they are faulty:

Clearance or final sale items.
Gift cards.
Personalised or custom-made products.

If you're unsure whether your item is eligible for return, please contact us before sending it back.

Refunds

Once we receive your returned item, we'll inspect it to ensure it meets our return requirements.

We'll notify you by email once your return has been processed and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or payment provider to process and post the refund to your account.

Original shipping charges are non-refundable, unless the return is due to an error on our part or the item is confirmed to be faulty.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@krowvora.com.