Shipping policy
Shipping Policy
At Krowvora, we aim to prepare and dispatch every order as quickly as possible while maintaining the premium quality our customers expect.
Order Processing
Orders are processed within 1–3 business days after they are placed.
Processing includes preparing your garment, completing our quality checks, carefully packaging your order, and handing it over to the delivery courier.
Orders placed on weekends or UK bank holidays will begin processing on the next business day.
UK Shipping
Once dispatched, standard UK delivery typically takes 2–4 business days.
We offer free standard tracked shipping on all UK orders.
Delivery times are estimates and may vary depending on the courier, seasonal demand and circumstances outside our control.
International Shipping
Krowvora currently ships internationally to:
- European Union
- United States
- Canada
- Australia
- New Zealand
International orders are sent using Royal Mail International Tracked.
Shipping costs are displayed at checkout and may vary depending on the destination and order.
Royal Mail's typical international delivery aims after dispatch are:
- Europe: approximately 3–5 business days
- United States, Canada, Australia and New Zealand: approximately 5–7 business days
These delivery times are estimates only and do not include Krowvora's 1–3 business day processing time.
International deliveries can occasionally take longer due to customs processing, local postal services, seasonal demand or circumstances outside our control.
Customs, Duties & Import Taxes
International orders may be subject to import VAT, customs duties, taxes, handling fees or other charges imposed by the destination country or its customs authorities.
Krowvora does not currently collect duties and import taxes at checkout. Any applicable import charges are therefore the responsibility of the customer and may be payable before or upon delivery.
These charges are separate from the shipping fee paid to Krowvora.
Krowvora does not determine or control the amount of these charges or customs processing times. International customers should check the import requirements applicable in their country before placing an order.
Order Tracking
Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.
International orders can be tracked while in transit using the tracking details provided after dispatch.
Shipping Address
Please ensure your delivery address is correct before placing your order.
If you've entered an incorrect address, contact us as soon as possible at support@krowvora.com. We'll do our best to update it before your order is dispatched, but we cannot guarantee changes once processing has begun.
Krowvora is not responsible for orders delivered to an incorrect address supplied at checkout.
Lost or Damaged Parcels
If your order arrives damaged or appears to be lost in transit, please contact us at support@krowvora.com within 7 days of the expected delivery date.
We'll work with the delivery provider to investigate the issue and arrange a suitable resolution where appropriate.
Shipping Delays
Although we strive to dispatch every order promptly, delivery times are estimates and cannot be guaranteed.
Delays caused by postal services, customs processing, severe weather, public holidays or other circumstances outside our control may occasionally occur.